Swiss Pedicare
Return and refund policy
Refund Policy
At Swiss Pedicare, we are committed to providing high-quality products and professional services. Please review our refund policy carefully.
1. Treatments & Appointments
All appointments must be paid in advance through our online booking system.
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled time.
In this case, a full refund will be issued.
Cancellations made less than 24 hours before the appointment are non-refundable.
If a client does not attend the scheduled appointment (no-show), the booking is non-refundable.
2. Products (Online Shop)
Due to hygiene and safety reasons, we do not accept returns or refunds on opened or used products.
Unopened and unused products may be eligible for return within 7 days of delivery, subject to inspection and approval.
To request a return, please contact us at support@swiss-pedicare.ae.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
We may request photo evidence. If approved, a replacement or refund will be provided.
4. Refund Processing
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to be completed, depending on your payment provider.
5. Additional Services & Payments
Additional services or products purchased during an appointment are non-refundable once provided or used.
6. Contact
For any questions regarding refunds, please contact us at:
SWISSPEDICARE by HELVETICCARE BEAUTY SERVICES & TRADING - FZCO
Tel: +971 52 152 1378
Location: Dubai, United Arab Emirates